Scenic Tours
30 & 60 Minute Experiences
Policies
Reservation & Cancellation Policy
Our goal is to provide every guest with an exceptional experience while maintaining safe and efficient flight operations. The following policies help ensure fairness for all guests and allow us to properly schedule our aircraft, pilots, and operations.
Private Charter
Point-to-Point Transportation
Flight Training
Training & Discovery Flights
Before You Fly
Every Charlotte Helicopters reservation requires advance operational planning, including aircraft scheduling, pilot scheduling, passenger coordination, and safety preparation.
Our reservation and cancellation policies are designed to ensure the highest level of service while protecting reserved flight time for every customer.
Scenic Helicopter Tours
Customer Cancellations
Cancellation Time
More than 72 hours
Refund
Full Refund
Cancellation Time
48–72 hours
Refund
75% Refund (25% cancellation fee)
Cancellation Time
24–48 hours
Refund
50% Refund (50% cancellation fee)
Cancellation Time
Less than 24 hours or No Show
Refund
No Refund
Reservations are prepared specifically for each customer and include aircraft scheduling, pilot scheduling, and operational planning. Cancellation fees help offset these reserved operational costs.
Scheduled Flight Time
Scenic tours operate on predetermined routes and durations.
The flight duration selected at the time of booking is the time reserved for your experience and cannot be extended once your flight has departed.
Guests wishing to enjoy a longer experience are encouraged to reserve the appropriate tour duration when booking.
If Charlotte Helicopters Cancels
If Charlotte Helicopters cancels a flight due to weather, aircraft maintenance, Temporary Flight Restrictions (TFRs), or any other operational or safety concern, guests may choose either:
- Reschedule for another available date
- Receive a full refund
Private Charter Flights
Private helicopter charter services follow the Charter Jet Transport reservation policy.
Cancellation within 24–72 hours: 100% cancellation charge.
Confirmed one-way itineraries: 100% cancellation charge.
No-show or arrival more than two hours after scheduled departure: 100% cancellation charge.
Customers remain responsible for any operational expenses incurred before cancellation.
Holiday travel may be subject to additional cancellation requirements provided at booking.
Flight Training & Discovery Flights
Flight training and Discovery Flights follow Charlotte Helicopters' standard training reservation policy.
Cancellation Fees
If a student cancels within the applicable cancellation period or fails to arrive for a scheduled lesson, Charlotte Helicopters may assess a cancellation fee.
Cancellation fees are generally not assessed when cancellation is the result of:
- Weather unsuitable for flight
- Unexpected aircraft maintenance
- Student illness or medical emergency
- Other unforeseen emergencies approved by Charlotte Helicopters
The assessment or waiver of any cancellation fee remains solely at the discretion of Charlotte Helicopters.
Recurring students may also be subject to additional scheduling expectations outlined in their Training Agreement.
Frequently Asked Questions
Yes, depending on availability and your reservation timing. Our Concierge Team will gladly help you find another available date.
Safety always comes first. If weather prevents your flight, you'll be offered the opportunity to reschedule or receive a full refund.
Please contact your pilot or our Concierge Team immediately. Depending on the circumstances, late arrivals may be considered a no-show.
Please contact our Concierge Team. Some reservations may be transferred with advance notice.
Contact the Charlotte Helicopters Concierge Team anytime prior to your flight.
Questions About Your Reservation?
Our Concierge Team is here to help. If you have any questions regarding your reservation, scheduling, cancellation policy, or upcoming flight, we'd be happy to assist.
Charlotte Helicopters reserves the right to modify or update this Reservation & Cancellation Policy at any time. The policy in effect at the time of reservation shall govern that reservation.